E-FACTORY LEGAL CENTER
Privacy Policy
This Privacy Policy explains how Youbeiduo Co., Ltd. (brand name: E-FACTORY) collects, uses, stores, and protects your personal information when you contact us, submit equipment or board information, request repair or evaluation services, ask for a quotation, or conduct a transaction.
01 / NECESSARY
We Only Collect What We Need
We collect only the information required to respond to inquiries, identify equipment, evaluate repairs, process orders, arrange delivery, and provide after-sales support.
02 / NO SALE
We Do Not Sell or Rent Personal Data
We do not sell or rent your personal data. Information is used only for legitimate service, contractual, security, and legal purposes.
03 / CONTROL
You Remain in Control
Subject to applicable law, you may request access to, correction of, restriction of, or deletion of your personal data.
01 / SCOPE
Scope and Data Controller
This section explains when this Privacy Policy applies, who is responsible for processing your personal data, and which services are covered.
Who Is Responsible for Your Data
In this Privacy Policy, “we” and “E-FACTORY” refer to 優備多股份有限公司. We manage the personal data we collect only to the extent necessary for providing our services.
Interactions Covered by This Policy
This Privacy Policy applies when you contact us, use an inquiry form, submit equipment or circuit board information, create a repair case, request or accept a quotation, make a purchase or payment, arrange shipment, apply for warranty or after-sales service, or otherwise communicate with us through this website.
02 / DATA COLLECTED
Scope and Data Controller
The information we collect depends on how you use the website and which services you request. We collect only information that is reasonably necessary for the relevant purpose.
Contact and Company Information
• Your name, company or organization, job title, telephone number, email address, LINE ID, or other contact information.
• Tax identification number, invoice title, billing information, recipient details, and shipping address.
• Messages exchanged with us, key points from telephone conversations, form submissions, and customer service records.
Equipment, Circuit Board, and Case Information
• Equipment brand, model number, serial number, circuit board number, revision, connector configuration, and installation location.
• Fault symptoms, equipment purpose, operating environment, test results, service records, and case reference number.
• Photos of the front and back of the circuit board, labels, connectors, burned or damaged areas, on-site equipment photos, videos, diagrams, and attachments.
Transaction, Payment, and Delivery Information
This may include quotations, orders, consent forms, payment status, remittance verification details, invoices, tracking numbers, warranty records, and after-sales service records. Where payment is processed by a financial service provider, we generally receive only the information required to verify and complete the transaction and do not directly store complete payment card numbers.
Please Avoid Providing Unnecessary Sensitive Information
Please do not include personal data unrelated to the case, passwords, complete payment card numbers, identity documents, health information, customer lists, manufacturing secrets, or other sensitive information in photographs, attachments, or messages. If equipment labels or on-site photos contain unnecessary information, we recommend obscuring it before submission.
Circuit board photos and technical materials may contain confidential business information belonging to your company. Except where necessary to provide the requested service, comply with the law, or where separate authorization has been obtained, we will not intentionally disclose identifiable customer or case content for marketing purposes.
03 / HOW WE USE DATA
How We Use Information
Data is used solely to complete repair/service matters, quotations, and to enable you to check on progress and after-sales matters.
Service and Contract Performance
• Responding to inquiries, identifying equipment and circuit boards, and determining whether an item should be received for further testing.
• Establishing cases, confirming specifications, replacement parts, or agreeing on service scope
• Handling claims, payment collection, invoicing, packaging, logistics, delivery arrangements, and after-sales service.
• Retaining customer correspondence records, internal testing or handling records, case communications, and maintenance/repair records.
We may send transaction notifications or quotations, and keep you informed of the latest regulations or case maintenance information. Unless you have indicated refusal, we may also send marketing content related to your needs within the scope permitted by law, in accordance with applicable legal and requirement-based regulations.
Case Management and Legal Compliance
We also retain case communications, customer service correspondence, and internal testing or maintenance records to protect our rights, handle customer complaints or disputes, and retain transaction records as required by law.
Basis for Processing
We collect and process data based on your consent, contractual arrangements or performance between us, applicable laws, or circumstances permitted under Article 19 of the Personal Data Protection Act, and we use it only within the necessary scope.
04 / DATA DISCLOSURE
Data Sharing and Necessary Disclosure
We only provide your personal information when necessary to complete a service, follow your instructions, or fulfill legal obligations within the necessary scope.
We Do Not Sell Personal Data
We do not sell, rent, or provide your personal information by way of list exchange.
Circumstances Requiring Data Provision
• Authorized personnel within the company: as necessary for responding to inquiries, engineering assessment, case management, finance, shipping, warranty, and information security.
• Entrusted processors: for completing payment, invoicing, logistics, information system maintenance, data backup, or other necessary operational matters — only the data required to carry out that specific task is provided.
• Parties you designate or consent to: such as the handling agent, recipient, equipment owner, or repair partner.
• Government authorities, judicial bodies, or professional advisors: when necessary for legal requirements, court orders, protection of rights, or dispute handling.
Principle of Minimum Necessity
Data provision is limited according to the actual purpose; entrusted processors may not use the data for purposes unrelated to the entrusted matter. Where consent is legally required, we will provide separate notice before disclosure.
05 / RETENTION & SECURITY
Retention and Data Security
Data is not retained permanently simply because it was once submitted; the retention period depends on the service, warranty, legal requirements, and dispute-handling needs.
How the Retention Period Is Determined
We consider the status of the case and transaction, the warranty period, the customer relationship, statutory accounting or tax retention obligations, contractual and rights-claim periods, and dispute-handling needs. Once the purpose for retention no longer exists and there is no other lawful reason to retain it, the data will be deleted, its use discontinued, or de-identified through a reasonable process.
Case and Technical Records
Board numbers, versions, fault symptoms, and test/handling results may be necessary for subsequent identification, warranty, repeat repairs, or security assessment, and may therefore be retained together with the case number. If contact identification is no longer needed, we will remove or reduce identifiability where feasible.
Protective Measures
We adopt reasonable administrative, technical, and physical measures according to the nature and risk of the data, such as access-level classification, account management, transmission protection, backups, malware protection, log monitoring, equipment and document management, and appropriate requirements imposed on entrusted service providers.
No System Can Guarantee Zero Risk
Network transmission and storage cannot be guaranteed to be 100% secure. If you believe your data has been misused, accessed without authorization, or subject to another security incident, please notify us immediately through the contact information on this page. If notification is legally required, we will handle it in accordance with applicable law.
06 / YOUR RIGHTS
Your Rights and Choices
Under the Personal Data Protection Act, you may make the following requests regarding your own personal information, and we will respond or process them in accordance with the law.
Rights You May Exercise
• Inquire about or request to view
• Request a copy
• Request supplementation or correction
• Request cessation of collection, processing, or use
• Request deletion
How to Submit a Request
Please submit your request through the "Contact Us" channel and specify the exact items and related information for the "personal data request." We will verify and respond within a reasonable period and provide the necessary assistance.
Possible Limitations
If a request involves the rights of others, trade secrets, information security, or circumstances where full compliance is not legally permitted, we will handle it in accordance with the law and explain to you the reason for not being able to fully comply.
Consequences of Not Providing Personal Data
You may choose whether to provide personal data. However, if you do not provide the information marked as required on a form, we may be unable to identify the equipment, respond to your inquiry, provide an evaluation or quotation, create a service case, complete a transaction, arrange shipping, or provide after-sales support.
07 / UPDATES & CONTACT
Policy Updates and Contact Information
This statement may be updated to reflect changes in law or E-FACTORY's actual service processes.
Policy Updates
We may revise this policy due to changes in law, guidance from competent authorities, website functionality, information security, or business operations. The updated version generally takes effect from the date it is posted on the website or indicated on the page. If a change may significantly affect your rights, we will, to the extent reasonably practicable, provide more prominent notice through on-page notices, email, or other appropriate means.
Privacy Concerns
We may revise this policy due to changes in law, guidance from competent authorities, website functionality, information security, or business operations. The updated version generally takes effect from the date it is posted on the website or indicated on the page. If a change may significantly affect your rights, we will, to the extent reasonably practicable, provide more prominent notice through on-page notices, email, or other appropriate means.
Mailing Contact
E-factory Co., Ltd. (E-FACTORY) Address: No. 411, Taoying Rd., Taoyuan District, Taoyuan City, Taiwan
This statement is E-FACTORY's general privacy notice. If a specific form or service has its own separate data notice, please read that as well; the more specific notice applies to that particular interaction, but does not affect rights that may not be limited by law.
優備多股份有限公司, operating under the brand name E-FACTORY.
Last Updated: July 23, 2026
This statement only applies to the scope of personal information collected on this site. We or our partners may have separate privacy policies for other services, which shall take precedence where applicable.
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